Privacy Policy

This policy explains what information Moshono Hillside collects when you use this website or make a booking, how we use it, and the choices you have. We keep it short and plain.

01Who we are

Moshono Hillside is a hotel on Mchomba Road, Moshono Area, Arusha, Tanzania. When we say "we" or "us", we mean the hotel. If you have any questions about this policy, the contact details are at the bottom of this page.

02Information we collect

• Booking details you provide to reserve a stay - such as your name, email, phone number, stay dates and any requests.
• Messages you send us by email, phone or WhatsApp.
• Basic technical data your browser shares automatically, such as device type and general location, used to keep the site working and secure.

03How we use your information

• To take and manage your reservation and prepare for your stay.
• To reply to your enquiries and provide customer service.
• To keep this website reliable, secure and easy to use.
• To meet legal, tax and accounting obligations.

04Bookings & payments

Reservations are handled through our booking partner. Payment details are entered and processed by that provider - we do not collect or store your card numbers on this website. Please review the booking provider's own terms and privacy notice at the time of booking.

05Cookies & analytics

This site uses only the cookies needed to function and, where enabled, basic analytics to understand how the site is used so we can improve it. You can block or delete cookies in your browser settings; some features may then work less smoothly.

06Sharing your information

We do not sell your personal information. We share it only with the service providers needed to deliver your stay (for example, our booking partner), or where the law requires it.

07Keeping your information

We keep your information only for as long as needed for the purposes above and to meet our legal obligations, then remove it. We use reasonable measures to protect it against loss or misuse.

08Your choices

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you messages. Just contact us using the details below and we will help.